Welcome to the Executive Office of Aging & Independence Provider Contract Management System (PCMS)

This site is designed to provide public access to important information about the Provider Contract Management System process. PCMS will facilitate the contracting process between Providers and Aging Service Access Points (ASAPs) with oversight provided by Aging & Independence.

If you are a service provider who is new to this system, you need to follow these steps:

  1. Register your provider corporation and user account using the [Register] link above.
  2. Confirm your account by following the link that will be emailed to you.
  3. Log in and complete your application by clicking the Application button.
  4. Complete each section of the application and click the Submit button to submit your application.

If you are returning to this system after partially completing your application, follow these steps:

  1. Log on using the [Log in] link above.
  2. From the Home Page, click the "Application" button.
  3. Complete each section of the application and click the Submit button to submit your application.

ASAP Contracted Provider Requirements

Service providers of waivered services are required to complete FEW Provider Enrollment for contracting.
For specific service Providers, EVV compliance is a requirement.

Electronic Visit Verification (EVV)

Provider organizations must comply with EVV requirements if they have contracts with Aging Services Access Points (ASAPs) and deliver personal care, home health aide services, supportive home care aide services, homemaking, companion services, complex care training and oversight, or home safety/independence evaluation services in the State Home Care Program (EVV is not required for Council on Aging programs that only offer companion services).

For additional information please refer to the main EVV web page to learn about those requirements.

Personal and Home Care Aide State Training (PHCAST)–Online Training

The Executive Office of Aging & Independence offers free, online courses in English, Spanish, Haitian Creole, Portuguese, Russian, Traditional & Simplified Chinese with spoken languages of Mandarin and Cantonese to prepare individuals to work as an agency-based Homemaker or Personal Care (PC) Homemaker to assist individuals to live safely in their homes. The courses present key concepts and in-depth knowledge of related topics and responsibilities. Learners take the course at their own pace on a laptop, tablet and/or smart phone. Upon successful completion of the assessments, learners will receive Certificate of Completions for either course. The courses are available to anyone interested in learning more about becoming a Homemaker or PC Homemaker, those seeking employment in the home care field or individuals looking to refresh their homemaker skills. Providers can use this online course to train workers in its entirety as well as a refresher for specific skills. For more information, please visit: Home Care Aide Training (PHCAST)

The PHCAST job board for PHCAST is now available for learners who have completed and received their certificate. Providers must be NOI Approved and ASAP Contracted for the ability to create and post positions:PHCAST Job Board

Current Providers

A current list of providers whose applications have been accepted by the Agency, commonly referred to as the Bidders List

Public Documents

Public documents made available by the Agency regarding the NOI program

Mass.gov   Massachusetts Association Of Councils On Aging   Disability Info   The Accessible Housing Registry   Mass Home Care